WARNING-Sears 'service' atrocious

[Stuart]

FYI, personal experience: Sears used to be considered the top of the heap for customer service. No longer
I bought a Sears Home Protection contract for $275 for a year for a used fridge I bought. It stopped working and food spoiled, figured a day or two to get someone out.
Nope, TWO WEEKS! No misprint two weeks. Spent hours on the phone, one 35 min wait and I was disconnected, twice disconnected after that, was told they would call back and they didn't.

So, a warning for any potential buyer of Sears products and Services.
Pls pass it on, may help someone in the future before they shell out money expecting reasonable service.


Stuart

PS just got a contact off the internet if anyone else having the same problem.
Called them and now the big shots involved:
Call for Mr Lewis 847 286-2500

[robert777]

FYI, personal experience: Sears used to be considered the top of the heap for customer service. No longer
I bought a Sears Home Protection contract for $275 for a year for a used fridge I bought. It stopped working and food spoiled, figured a day or two to get someone out.
Nope, TWO WEEKS! No misprint two weeks. Spent hours on the phone, one 35 min wait and I was disconnected, twice disconnected after that, was told they would call back and they didn't.

So, a warning for any potential buyer of Sears products and Services.
Pls pass it on, may help someone in the future before they shell out money expecting reasonable service.


Stuart

PS just got a contact off the internet if anyone else having the same problem.
Called them and now the big shots involved:
Call for Mr Lewis 847 286-2500

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[robert777]

I've had a similar experience with Sears and don't go there anymore. After signing up for a Sears card, to get a $15 reduction in price (something I never did before with anyone), they never sent me a card of even a bill. Instead, I started receiving late notices with finance charges in the mail and by phone, DAILY. Three times I spoke to them by phone, and they indicated the problem was resolved. That did not stop the flow of messages from them.
Amazingly, what stopped them was a written note I sent to the main office, though that took several months to take effect.
Goodby Sears, for me.

Robert