Mac Daddy Repairs is hiring!

We are a small, but growing, computer and mobile device repair shop located in downtown Sebastopol, maybe you have heard of us or had your phone repaired by us. Well, we are in need of a Service Writer. The person in this position will be the face of Mac Daddy Repairs, as he/she would be the first person customers see when they come into our shop. If you are a customer-focused people person, who is a punctual, self-starting, somewhat techie and looking for part time work, this may be the place for you!

We strive to provide an excellent customer experience while keeping our service level high. Look at our Yelp and Google reviews to get an idea of what people expect when they come visit our shop. We even won the Bohemian's Best of the Bay in 2017!

The hours for this position would be somewhat flexible, but starting in the morning and going to early afternoon, and the pay is dependent upon experience. Should be about 20 hours a week, with the option to make more money doing Craigslist and eBay selling or other side work for us.

What does a Service Writer do?

This person will talk with customers dropping off equipment for repair, set up repair tickets and track repairs as they move through our shop.

This person will need to be able to ask the right questions to find out what our techs need to do to repair the devices.

This person will call and/or email customers when there are questions or issues about their repairs

This person will call and/or email customers to collect payment when repairs are completed.

This person will answer the phone and promptly respond to voicemails/emails requesting quotes or more information regarding future repairs or those already in house.

This person will generate estimates and final invoices for customers.

This person will help track inventory used in repairs and assist with ordering new parts for future repairs.

This person could also help with our eBay store if time permits, in order to gain additional income.