mommypants13
09-04-2010, 01:01 PM
After my recent experience at the Toyworks I will never shop there again and I encourage others not to shop there either. I am a young mother apparently because of this , deserve no respect
I bought my daughter a few toys at the Sebastopol store a week ago, the lady gave me an attitude, following me around the store. I a few toys, expecting that they would be good quality toys for my daughter to play with, my daughter is a year old and I bought her toys that were labeled (12m+)
The toy that we had the trouble with was one of the toys where you hit a ball through a hole and it goes through opened the toy, my boyfriend and I both had trouble using it. It was much to hard for a toddler. I decided that I was going to return the toy for another and put the toy back in the package.
Today I went to Sebastopol to return the toy, the woman behind the counter was the same woman that was in the store when I purchased the toy. She told me she didn't remember me buying it there and because of a tear in the cardboard package, it was about an inch long next to the tab where the box opens, She couldn't return the box because the toy was now unsellable.
I told her I thought the toy was defective and she told me that I should give it to somebody else as a gift. I told her I was going to the Santa Rosa store because I thought she was being rude and she then told me she was going to call the store so I couldn't.
I looked up the Toyworks in the phone book and called them about a half an hour later, apparently they had already been called because the woman I spoke to was rude on the phone and told me there was nothing she could do. I asked if I could speak to the owner and she told me that the owner was at the store on College Ave.
I then drove to the store on College, the owner obviously knew who I was because he snickered when I tried to explain that the toy was defective to the owner he told me that I was changing my story and that he wouldn't return it. I asked him what to do about the defective toy and he told me to 'call the people who made it' all the time he was snickering and speaking in a condescending tone when I asked him if he stood behind his products, he told me 'I was making a bigger deal out of this then it had to be) He then told me he wouldn't return or exchange the item and to leave his store.
I try very hard to shop local but I feel that the way I was treated was unfair. Any other store would have returned the item with no problem. I hope this saves some of you from being treated unfairly.
I bought my daughter a few toys at the Sebastopol store a week ago, the lady gave me an attitude, following me around the store. I a few toys, expecting that they would be good quality toys for my daughter to play with, my daughter is a year old and I bought her toys that were labeled (12m+)
The toy that we had the trouble with was one of the toys where you hit a ball through a hole and it goes through opened the toy, my boyfriend and I both had trouble using it. It was much to hard for a toddler. I decided that I was going to return the toy for another and put the toy back in the package.
Today I went to Sebastopol to return the toy, the woman behind the counter was the same woman that was in the store when I purchased the toy. She told me she didn't remember me buying it there and because of a tear in the cardboard package, it was about an inch long next to the tab where the box opens, She couldn't return the box because the toy was now unsellable.
I told her I thought the toy was defective and she told me that I should give it to somebody else as a gift. I told her I was going to the Santa Rosa store because I thought she was being rude and she then told me she was going to call the store so I couldn't.
I looked up the Toyworks in the phone book and called them about a half an hour later, apparently they had already been called because the woman I spoke to was rude on the phone and told me there was nothing she could do. I asked if I could speak to the owner and she told me that the owner was at the store on College Ave.
I then drove to the store on College, the owner obviously knew who I was because he snickered when I tried to explain that the toy was defective to the owner he told me that I was changing my story and that he wouldn't return it. I asked him what to do about the defective toy and he told me to 'call the people who made it' all the time he was snickering and speaking in a condescending tone when I asked him if he stood behind his products, he told me 'I was making a bigger deal out of this then it had to be) He then told me he wouldn't return or exchange the item and to leave his store.
I try very hard to shop local but I feel that the way I was treated was unfair. Any other store would have returned the item with no problem. I hope this saves some of you from being treated unfairly.