DirecTV Nightmare, please email

[smonday]

Dear Friends,
I have seen posts concerning others' nightmarish experiences with DirecTV. I have just had one of my own.

I have someone's attention. If you could take a minute in your too busy life to email, maybe we can have a tiny impact.
email to:
[email protected] Attention: Aaron
Re: Reference #: 090313-004520]

Please say that you have heard from your community about
negative experiences with Directv customer Service and you would never
use their services

OR that you are switching your service immediately.

More than other merely incompetent Customer Services, these people are incredibly rude and unyielding to even the most legitimate complaint.

After I was promised a 2nd receiver at no charge when I signed up, my poor tenant was bullied into paying $200 for the receiver, installation and mailing! Now I'm being charged an additional $55 for not returning it when she stopped service. They repeat, "I'm sorry. This is a legitimate charge" immediately, without doing any research. They appear to be taught to back up whatever the previous person said, no matter what.

This, on top of a promotional promise of one charge, only to find twice as much charged on my bill. That took months to straighten out.

[Hot Compost]

Dear Friends,
I have seen posts concerning others' nightmarish experiences with DirecTV. I have just had one of my own.
...
This, on top of a promotional promise of one charge, only to find twice as mch charged on my bill. That took months to straighten out.

sorry to hear about your experience.

corporate America treats customers much differently today than 30 years ago.

as they get more and more hungry, i think it makes sense to minimize the number of contractual relationships you have with any corporations, and to be apprised of the small print in the forms you do have.

also, by living in a particular place, you agree to some contracts automatically - for example, if your car is stolen in Santa Rosa, you have a contract with the City of Santa Rosa. if you are low on cash, your car will probably be sold before you time to read the contract.

i was at Jamba Juice today and they have had to take the measure of covering up their tips jar. i don't know if there's a connection. i just observe that corporations are hungry for your & our cash, and i see signs of people doing desperate things, maybe because they are hurting economically.

Comcast finally unhooked my service because I never subscribed. they tried very hard to get me to sign up before un-hooking it. The guy knocked on my door once & i said 'no thanks', then he came back again to try & sell me on a contract.

there is pressure up & down the line to perform, and "perform" means - get the customer's money.

it's like shop-lifting, in Reverse !

[Hot Compost]

OK, here's the email i sent them.

i had trouble spelling "hadn't".

i had a similar experience with hyper-agressive billing with Meetup. i signed up for one month very explicitly. they said "oh, that was a mistake" when i asked them about the sequential charges on my credit card. if i hadn't called American Express to reverse the charges, they would have had a $20 a month conduit from my bank account to theirs.

i basically did it because you asked :): :yinyang:

my observation however, is that American corporations are doing things like this because they are f'ing desperate. they're not making money so their whole purpose in living has been turned upside down.

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hello fellow member of the working class

your company hurt a friend of mine through malicious & unreasonable,
& hyper aggressive billing practices.

i am TV less, not through a monastic oath, just haden't gotten around
to it.

i've worked in the commnications equipment industry about 20 years
as a design engineer (starting with Harris/Farinon & Digital Microwave
in the 1980's.) i'm surprised you can't make money without double
and triple billing people.

as you know, once the bandwidth is installed, the marginal cost of
having a customer is close to zero.

i can only conclude, from your hyper-aggressive billing practices,
that you're having trouble covering your fixed costs.

it is not your customers' job to help you cover your fixed costs.

please do not misconstrue my email as a threat, all i can say is that
your hyper-aggressive billing practices are losing you customers present
& future.

Sincerely

a non customer of DirectTV