or, Let's Bring Back Consumer Protection!
The repair person pronounced our 7-year old clothers dryer dead at 9:56 a.m., for the low, low cost of $72.
Cause of death: heart failure of the electronic motherboard control panel. Cost to replace - in 10 days when the part ships in - $489.
He soothed the feelings of the survivors with a $65 (major chain store) coupon, and kindly advised that a $400 expenditure on a new dryer was the wiser course.
It was a practiced, calibrated, funeral-director level presentation.
He was very persuasive, had a laptop with all kinds of schematics, diagnostic lists. To be fair, he tested the thermostat first (because it 'only' costs $200) when he saw the type of venting we had (it's our only choice due to lack of space). But that wasn't the problem.
Opened it all up too, a complete sales-autopsy.
To me, my whole interface with him, the manual (no user-friendly replacement components), and website (vague and continually recommending 'call us for service' by their in-house repair corp)…. had the flavor of market-tested obsolescence…and predatory pricing. And it all steers you right into their showrooms to be fleeced once again.
It's ridiculous for a major appliance to die after barely 7 years. All other electronics have declined in price all this decade, but the replacement electronics here "cost" more than the entire original purchase price, and are of course solely warehoused 10 days away, when an ordinary closet could hold many dozens of them.
What a waste. Helluva racket they've got goin'. Right up there with absurdly high priced replacement shaver blades, electric toothbrush tops, and computer printer ink cartridges.
Any suggestions?
THX,
singin phoole
"As democracy is perfected, the office of president
represents, more and more closely, the inner soul
of the people. On some great and glorious day the
plain folks of the land will reach their heart's desire
at last and the White House will be adorned by a
downright moron." -H.L. Mencken, (1880 - 1956)