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  1. TopTop #1
    Mediajammer's Avatar
    Mediajammer
     

    Bad experience Big O Tires in Sebastopol

    I bought a Groupon for an oil change at Big O Tires. It didn't go well.

    Here's my experience:

    After I came to pick up my car, I checked the level as I always do after an oil change, and the oil was clearly not fresh oil. Where as normally I can hardly see where the level on the dipstick is, this was quite clear. Clearly old oil. I went be into the store, told the manager, who swore they changed it, that indeed, he had personally watched it. I insisted it was not changed, so one of the crew wiped the oil from the dipstick on his arm, as if that was some sort of proof. It looked dark. soso they took it back to the rack, swearing they had changed it. They removed the oil filter as I watched, and the filter and oil was obviously dirty, but they keep trying to say that was because of traces of the old oil. It was obviously not a new filter. The oil was black. He replaced the filter, and lowered the car, not even bothering to top off the the lost oil. I said "Well, the oil is still dirty", so they lifted it back up, and drained the oil into a pan. Clearly not fresh oil, obviously quite black, but they still insisted it was. They changed the oil, still making the pretense that it was only dark because of traces of the old oil. Then the manager came out to tell me that I couldn't be in the bay. Too late, I'd already seen through their BS. Oh, they gave me a card for a free oil change! Like I'd go there again...If you have had a recent oil change there, I'd examine your oil carefully.
    Last edited by Barry; 12-03-2017 at 01:30 PM.
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  3. TopTop #2
    csell
     

    Re: Bad experience Big O Tires in Sebastopol

    I do not like to disparage a business, but my next-door neighbor and I have both had bad experiences there. They broke my tire-pressure sensor while changing a tire, did not take responsibility, and kept saying it was fixed when it wasn't. My neighbor had his car towed there because it was close to his office, but ended up with a very expensive repair job that failed several times in several ways. I can't tell you how much time he's wasted having to go back and argue with them. We will not go there ever again.

    Quote Mediajammer wrote: View Post
    I bought a Groupon for an oil change at Big O Tires. It didn't go well.

    Here's my experience:...
    Last edited by Barry; 12-04-2017 at 02:03 PM.
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  5. TopTop #3
    robert777's Avatar
    robert777
    Supporting Member

    Re: Bad experience Big O Tires in Sebastopol

    If you want a hard sell and a higher price on tires, go to Big O's. If not, go to Benedetti's, a few blocks away.

    Robert
    Last edited by Barry; 12-04-2017 at 02:03 PM.
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  7. TopTop #4
    sweetpea's Avatar
    sweetpea
     

    Re: Bad experience Big O Tires in Sebastopol

    I highly recommend (Jim Bone) KIA on Santa Rosa Ave for excellent auto maintenance and service!
    Always a pleasant experience. Alex is the manager -- they work on all cars, not just KIA.
    And they give you a free car wash next door at Splash, with unlimited vacuum time! :^)
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  9. TopTop #5
    robert777's Avatar
    robert777
    Supporting Member

    Re: Bad experience Big O Tires in Sebastopol

    Thanks for the gratitudes I received. Another good tire and wheel place is Greg's Tires at 2814 Gravenstein Hwy S, Sebastopol.

    Brodie's in Petaluma is excellent for all auto repairs and will not try to sell you work you don't need. Good people.

    That's the extent of my knowledge of the subject.

    Robert.
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